Shipping

 

At Laura Thomas Art, every artwork is carefully prepared and packaged to ensure it arrives safely at its new home.

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Processing Times

Original artworks are carefully packaged before dispatch. Please allow 3–5 business days for in-stock artworks to be prepared for shipping.

For made-to-order pieces or artworks requiring additional preparation, dispatch times may vary. If this applies to your order, I will be in touch to confirm the expected timeframe.

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Shipping Within Australia

I offer free shipping within most of Australia, with costs calculated at checkout when necessary.

Shipping and delivery timeframes depend on the size of your artwork and your delivery location. Larger artworks may require specialist courier services.

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Once your order has been dispatched, you will receive tracking information where available.

Please note that delivery timeframes are estimates and may be affected by courier delays, public holidays or circumstances outside my control.

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International Shipping

International shipping is available on selected artworks and worked out at checkout.

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International customers are responsible for any applicable customs duties, import taxes or other charges imposed by their destination country.

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Packaging & Delivery

Every artwork is packaged with care, with packaging selected to suit the size and nature of the piece.

Please ensure your delivery address is correct when placing your order. Laura Thomas Art cannot guarantee changes to an order once it has been dispatched.

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If your parcel arrives visibly damaged, please photograph the packaging and artwork before disposing of any materials and contact me as soon as possible.

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Questions About Shipping?

If you have any questions about delivery, large artworks or shipping to your location, please get in touch via the website’s contact page.

Returns

 

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Thank you for choosing to collect a piece of Laura Thomas Art.

I want you to feel confident when purchasing artwork online. Please take the time to review each artwork’s photographs, dimensions and description before placing your order.

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Change-Of-Mind-Returns

Where I am most confident you will love your chosen work, if you do change your mind about your purchase, you may request a return within 7 days of receiving your artwork.

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To be eligible for a change-of-mind return, the artwork must be returned in its original condition, unused and undamaged, with all original packaging intact. The artwork must be securely packaged for its return journey.

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Please contact me within 7 days of delivery to request a return and receive instructions before sending your artwork back. Return shipping costs are the responsibility of the customer, and I recommend using a tracked service, particularly for original artworks.

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Once the artwork has been safely returned and its condition checked, your refund will be processed to your original payment method. Original shipping costs (where applicable) are non-refundable for change-of-mind returns.

 

Artwork Arriving Damaged

If your artwork arrives damaged, please contact me as soon as possible after delivery.

Include your order number and clear photographs of the artwork and its packaging so I can assess the damage and help resolve the issue.

Where an artwork is damaged in transit, I will work with you to arrange an appropriate resolution in accordance with your rights under Australian Consumer Law.

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Faulty or Incorrect Orders

If your artwork arrives faulty or you receive an incorrect item, please contact me so we can resolve the issue.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

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How to Contact Me

For all enquiries regarding returns, refunds or damaged deliveries, please get in touch through the contact page on my website.

Please include your order number and a description of the issue so I can assist you as quickly as possible.

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​I appreciate it can be difficult to decide so I am always more than happy to provide further imagery/information to help in choosing your forever artwork. Please do however, contact me anytime if you do encounter issues or have questions. I will always do my best to assist with my valued collectors.

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For further information around this, please use the contact form here